Kitta.net - Don’t feed or spank the monkey

What does not kill me makes me pissed off, but also a lot stronger.

Kit Without The Kat

Posted on Saturday, 19th January 2008 at 2:53am

One of my boyfriends highly professional workmates purchased a KitKat at work, and to his amazement, it had no wafers present amongst the chocolatey goodness. Shock and horror was felt among the workers to find a waferless KitKat. As my boyfriend likes to fight against evil doers and injustice in the workplace - occasionally when I forget his job description, I just say he works for Torchwood - he decided to call Nestle and transcribe the entire conversation, and then email it to me for my perusal and enjoyment…

“Hello, how can I help you?”

“Well, I just had a disappointing experience with one of your chocolate products.”

“Oh, I’m sorry to hear that, which product was it?”

“The KitKat.”

“Was that a standard KitKat?”

“It was branded as such, but I soon discovered it was substandard.”

“So what was the problem with the KitKat?”

“I guess you could say it had no Kat in it.”

“No cat in it?”

“Yes, it was missing the delicious chocolatey wafer Kat centre.”

“Oh, that definitely would have made the experience less enjoyable.”

“Definitely. It was a disappointment to find the absence of the wafer inside. I mean, I would say that would be the whole point of the KitKat, wouldn’t you?”

“I’m very sorry to hear that, Sir. We will have a refund out to you with an apology letter as soon as possible.”

“Thank you, I trust that my experience with your confectionary in the future will be much more satisfactory.”

True to their word, Nestle sent a $5 cheque in the mail for the anguish caused by the Kit being Katless and they have yet to figure out how to spend the immense sum. Another injustice solved.

15 Responses to “Kit Without The Kat”

Chillpilgrim Says:
January 19th, 2008 at 2:57am
Hahaha. That was a good one. So what are U looking to solve next?
Jonic Says:
January 19th, 2008 at 3:06am
I live in York in the UK, where we’ve got a Nestlé factory… I think it makes more Kitkats than any other factory in the world or something stupid like that…

Anyway, they used to have a shop for employees where you could go and buy the waste candy. It was perfectly edible, but it had just come out the wrong shape or something. You used to be able to buy enough Kitkats without the wafer to feed you for a week for about £2 (about $5 AUD).

For some stupid reason they don’t do that anymore…

I once got £5 ($12.50 AUD?) of coupons to be redeemed on Walkers crisp products after finding a bit of fluff in a pack of Wotsits. A friend of mine wrote to them to complain, explaining I couldn’t do it because the incident had left me so distraught that I couldn’t hold a pen.

Sure enough they mailed out a letter of apology and treated us to free snacks… I reckon the complaints department must love it when they get these kinds of complaints
DDM Says:
January 19th, 2008 at 3:43pm
You got to be joking!! all tha tjust for a candy bar what is it $1.00 i think over here or less. soft soft!!
Mostly Lisa Says:
January 19th, 2008 at 4:14pm
i named my first cat, a mangy black and white stray i found wandering around outside my school, Kitkat. she was a temperamental kitty with a nasty swipe, but had a very soothing and loveable purr. i’d say that she had quite a lot of Kat with a touch of Kit on the tip of her toes.
Rachel Says:
January 23rd, 2008 at 12:21am
Wow — the perfect mix of dead serious and utterly hilarious.
ign74 Says:
January 23rd, 2008 at 12:56am
hey.. that was fun.. all this fuzz about kits with no kats here at kitta’s blog.. makes me a bit dizzy when i come to think about it but maybe it’s because all the k’s involved in the story.. i’m not very keen on k’s i guess.. my language has no k’s can you believe it?.. greetings from barcelona
peace out
Koka Sexton Says:
January 24th, 2008 at 1:48am
As sad as it is to get a Kit with no Kat, it sounds like they have better customer service than most other companies I have dealt with.

“Thank you, I trust that my experience with your confectionary in the future will be much more satisfactory.”

Pure genius.
Nerml Q Says:
February 9th, 2008 at 1:56am
That was the funniest thing I’ve read today.
Adam Says:
February 12th, 2008 at 8:22pm
Oh man, $5 back from a $2 snack….there’s money to be made out of this surely!
Andy Says:
February 19th, 2008 at 12:26pm
just wondering where you went? its been awhile since your last post…
Bronnie Says:
February 21st, 2008 at 11:36am
Hah love it!
I’m glad they refunded the money!
brittney Says:
March 5th, 2008 at 12:54am
kitta im not sure if you remember me its brittney. from the tod days and when you first started this website. haha you used to host me just saying hi.
Roanne Says:
March 11th, 2008 at 10:50pm
Wow, so it is a worldwide phenomenon. I also ate a KitKat Chunky without a wafer in the middle about a week ago. It was pure chocolate, but without the wafer somehow it tasted weird.
james Says:
March 12th, 2008 at 9:37pm
hi,i’m a man in Beijing,i saw the pic link you posted on twitter,it’s not like that…
& bless your Gran
Juby Says:
April 1st, 2008 at 5:48pm
Well, it’s good to know that Capt. Jack Harkness is on the case of malformed confectioneries.

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